How to Order

How to order from Kal's Return Jewellery

Making a purchase order could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, if you are paying by cheque print the page off, enclose your payment made payable to Kal's Return, and post to the following address:

Tiddlywink Cottage, Eyton Leominster, Herefordshire, HR6 9PU

Kal's Return is not VAT registered so all prices shown are exclusive of VAT.

On receiving your order we will send you an Order Acknowledgement confirming details and price of the items that you have chosen. This will normally be sent by email.

If the goods that you have ordered are not available then we will notify you as soon as possible. You will then have the choice of either:
- cancelling your order or
- waiting until the goods are available. We will endeavour to as accurate as possible regarding delivery dates.



Orders by Post:


We will need to know:
1) What item(s) you would like to order plus their product code numbers.
2) Your name and address (plus delivery address, if different.)
3) A telephone contact number (please note that Kal's Return will only use landline telephone numbers.)
4) An email address if you have one.
You will also need to enclose payment along with your details.
My Address is:
Kal's Return,
Tiddlywink Cottage,
Eyton,
Leominster,
Herefordshire,
HR6 9PU.
Cheques are payable to Kal's Return.



If you prefer, we are able to accept orders by telephone and can accept credit card payments this way. If we are unavailable, please leave a message on the answer phone and we will contact you back. Again, please note that Kal's Return will only return calls to a landline number. We do take security seriously, so please do not leave your credit card details on our answer phone! We will call you back as soon as possible.
My telephone number is: 01568 709165.

Delivery:

If you have a specific delivery day request, we will do our very best to do this for you. Otherwise all goods are sent out on Thursday by Royal Mail, using their Special Delivery service. This will require a signature from you. If an item gets lost in the post, please contact Kal's Return as soon as possible.
We cannot be held responsible if the delivery address stated is incorrect. Should you wish to change the delivery address and the order is in progress, please contact Kal's Return as soon as possible, preferably by telephone.
Whilst we take great care to ensure that your order is delivered on time we cannot be held liable for any late deliveries. If you need to confirm a certain date, please check with us.
Once the goods have been received by you, all risk of damage to the goods pass to you.


Delivery Charges to Great Britain:

Free except for Tiaras and some special commissions.


Overseas Orders:
Please contact me and I will be happy to advise you on postage rates.


Returning Goods and Refunds:

We hope that you will love your purchase from Kal's Return. If, however you are unhappy for any reason, please return the goods within fourteen working days for a replacement or a refund.
All postage and packaging costs are non-refundable and payable by the customer.
Please take care to ensure that you package your returns well and securely. Kal's Return recommends that customers use Royal Mail's Special Delivery Service. Please ensure that you choose the appropriate level of insurance with regard to the value of the goods being returned. Kal's Return reserve the right to make a charge for goods returned damaged or for goods that get lost in the post.
Refunds will be issued in the form of the original payment.

If you like your jewellery but it needs altering in any way then I can do that for you. Please telephone me on: 01568 709165 for details.


Cancellations
Any order placed, may be cancelled within 24 hours by email or telephone. In the event of goods being dispatched inadvertently within this time, goods should be returned unopened. A refund including postage costs will be made upon receipt of unopened and undamaged goods.

Special Orders:

If you would like something made to order, Kal's Return will be pleased to be of service. Kal's Return will request a small non refundable deposit before such orders are undertaken; however the balance is only payable once you the customer are happy with the finished article. In respect of commissions valuing over £100.00 Kal's Return will request current credit card details from the customer at the onset of the order.

Variations:



Because gemstones are a natural product there may be slight variations in colour from the image you see on the web. I try to be as accurate as possible but if you are not entirely happy then simply return your purchase.